When contemplating just how impactful COVID-19 has been on the world, it’s tough to put it into words. The way we think, act, communicate – the way we do business has been turned on its head. However, what initially appeared to be nothing short of a tombstone for businesses ended up morphing into a golden opportunity. Now more than ever, businesses are finding creative, innovative ways to work around face-to-face obstacles to get things done and secure their revenue streams. With that said, here are 5 ways businesses have and are continuing to adapt to the COVID-19 pandemic.
While it may not be urgent at this time, increased technology use and virtual conferencing has become “the new normal” allowing businesses, coworkers and recruiters to collaborate from anywhere. As you’d expect, popular communication software companies have taken advantage of this climate, adding special features to accommodate people and businesses.
More distance means more opportunities for productivity. As a result, businesses have been capitalizing on their ability to outsource IT services, marketing, accounting and everything in between. Not only has this allowed businesses to safely social distance, but it has also enabled them to cut costs in many areas. Not to mention how many opportunities this has created for businesses that depend on being outsourced.
There was a time (early 2020) where face-to-face or in-person was seen as imperative for many jobs. This number has since drastically decreased thanks to COVID-19. Employers and business owners saw in-person positions as advantageous for certain reasons, not giving remote options a second thought until they were out of options. In many cases, it turns out that not only are these positions possible but in some cases more productive with autonomy. Many positions in business, accounting, legal services and many more have made the transition with little sign of going back.
Rethinking Customer Service
This may come as a surprise to some, but customer service practices saw a shift following the COVID-19 pandemic. So many customer service procedures have shifted from in-person social media and chatbots. This has drastically helped businesses cut costs and save time.
Automating these processes has also created new jobs in the space, from coding to strategy and policy all in the name of safety and efficiency.
Diversifying Their Products and Services
As certain tasks and services found themselves in less demand, many businesses felt the need to diversify their services to compensate. As an example, the restaurant space now needs less wait staff and indoor space and more delivery services to accommodate social distancing regulations. To compensate for lack of certain demands, businesses looked to bolster and/or replace less desirable services for others. That way they could make up lost revenue while possibly capitalizing on newfound opportunities.
Any sticky situation, in any climate calls for change. The challenge is whether businesses are ready to make such changes, especially when they are as drastic as what was required during COVID-19. All in all, it looks like entrepreneurs and businesses alike now see the importance of being creative and dynamic because, in a blink of an eye, the world can be put on its head. So whether it’s a matter of regulating communications, outsourcing work, or diversifying your services, the ability to adjust is what will enable businesses to survive anything – and that’s what’s important.